Terms of service
1.1 The Tandem Online Shop is operated by OBJECTSOBJECTS Mode GmbH, Winzerstraße 19, 13593, Berlin, Germany, a company entered into the register of companies with Berlin Charlottenburg’s district court under HRB 240829B, chief executive officer: Charlotte Boergen.
1.2 For all contracts entered into through the Tandem Online Shop, the present General Terms and Conditions (hereinafter referred to as the GTC) of the company OBJECTSOBJECTS Mode GmbH shall apply in their version valid at the time the said contract is entered into. Throughout the ordering process, the customer has the option to view, print and save the General Terms and Conditions. By using the Tandem Online Shop and/or finalizing the order, the customer accepts the General Terms and Conditions.
1.3 We hereby object to any deviating or supplementary terms on the customer’s side; such terms are neither recognized nor incorporated herein unless we specifically agreed to the customer’s deviating terms in writing.
1.4 The goods available in the Tandem Online Shop are geared exclusively to consumers who are of age. According to the pertinent legal provisions (§ 13 of the German Civil Code (BGB)), a consumer is any individual entering into a legal transaction for purposes mostly connected to neither their commercial nor independent professional activities. Goods are only sold in quantities common to the trade.
2. Offers and closings
2.1 The language available for closings are English and German.
2.2 The manner in which products in the Tandem Online Shop are represented does not amount to a legally binding offer; instead, it is merely a non-binding online catalog calling on customers to make an offer for entering into a purchase agreement for the goods so presented. OBJECTSOBJECTS Mode GmbH notes that the colors of the product images found in the online shop may deviate from the actual colors of goods supplied due to the screen settings on customers’ computers.
2.3 In the Tandem Online Shop, customers may choose all available goods displayed and add them to the shopping cart in the desired size and number. After customers have added goods to their personal shopping carts, they may review the accuracy of their orders as well as make changes to and remove goods at any time.
2.4 In order to complete the order, customers may follow the ordering process from the shopping cart. Once the ordering process has been completed and the desired shipping and payment modes have been selected, customers may review – and, if necessary, correct – the details of their online purchase in the Tandem Online Shop on the “Shopping Cart” page. Prior to submitting orders, customers may view and change the order details at any time, with changes being made possible by the “Remove” button. Customers complete the order by clicking on the button “Pay Now”. By completing an order the customer agrees to the General Terms and Conditions as well as the cancellation policy. By completing this process, customers submit a legally binding offer to enter into a purchase agreement. Please refer to our Privacy Policy with regard to storage of your order data.
2.5 Once customers have submitted an offer to purchase, they receive an order confirmation by email, which is how OBJECTSOBJECTS Mode GmbH informs them that the order was properly transmitted. However, this does not yet constitute its acceptance of the offer, and no closing is effected thereby. Instead, save for cases of advance payments, a purchase agreement does not come into force until OBJECTSOBJECTS Mode GmbH follows up the order with another email to the customer, in which it confirms the goods’ shipment, or simply ships the goods. Such shipping confirmation or shipment denotes the effective execution of the purchase agreement. In cases of advance payment, the agreement takes effect upon the customer’s receipt of our invoice by email.
2.6 In the event that the customer’s order encompasses several articles, the purchase agreement comes into force only with respect to the goods specifically included with or listed in the shipping confirmation, to the exclusion of any other products. This may also concern goods that, while formerly listed and available in the Tandem Online Shop, cannot be shipped at the time of the order.
2.7 Whether an order is accepted is a decision OBJECTSOBJECTS Mode GmbH makes in its sole discretion. Insofar as OBJECTSOBJECTS Mode GmbH cannot fill an online order, the customer immediately receives an email message to that effect, provided that the email contact information provided by the customer is correct.
3. Availability, delivery and shipment
3.1 Tandem Online Shop ships packages with DHL to Germany and all their international destinations. No exceptions can be made. All shipments are insured, and Track & Trace information will be sent to you via email upon dispatch.
3.2 The delivery times depend on the destination and can be reviewed under point 5.
Tandem Online Ship assumes no responsibility for delays in customs processes outside the EU. Delivery times are estimates. Orders placed in the Tandem online shop entail shipping costs, which are borne by the customer.
Shipping costs vary from country to country. Prices are displayed on tandemdesignstudio.com and are added separately to the order.
3.3 Costs resulting from a wrong address may be passed on to the customer, and OBJECTSOBJECTS Mode GmbH bears no liability for possible delays or other disadvantages accruing to the customer on account of wrong addresses.
3.4 Tandem is entitled to effect partial delivery. The customer will not incur shipping costs for any partial or subsequent delivery.
4. Rates, payments
4.1 The rates provided at the time of the order apply. Any and all rates are inclusive of statutory VAT. Shipping costs are calculated separately.
4.2 The customer bears any and all costs incurred additionally, such as import sales tax or duties. All payments as well as credits are processed and applied in the currency underlying the purchase.
4.3 The Tandem Online Shop accepts payment by the following means:
· Kreditkarte (VISA, MasterCard, American Express, Maestro, UnionPay)
· PayPal
· Apple Pay
· Google Pay
4.3.1 Credit cards
Using this type of payment, the amount in question is “reserved” on the customer’s credit card at the time of the online purchase. The credit card is then debited concurrently with the creation of the shipment confirmation by email. OBJECTSOBJECTS Mode GmbH will credit the customer’s credit-card account with any claim for a refund within 14 days.
4.3.2 PayPal
Using this type of payment, customers are transferred to the PayPal page after they click to confirm. Once payment has been transacted via their PayPal accounts, they are asked to complete the purchase in the online shop. Customers receive separate confirmation emails from the online shop and PayPal. OBJECTSOBJECTS Mode GmbH will credit the customer’s PayPal account with any claim for a refund.
4.3.3. Apply Pay and Google Pay
We offer various payment methods, including Apple Pay and Google Pay. When choosing these payment methods, the payment is processed via the respective service providers (Apple Inc. or Google LLC) under their respective terms of use and data protection policies. To use these services, you must be registered with the provider, authenticated, and have activated the payment function. Your account will be charged upon completion of the order process. We reserve the right to not offer certain payment methods in individual cases.
4.4 OBJECTSOBJECTS Mode GmbH reserves the right to exclude certain modes of payment on a case-by-case basis - especially in the interest of minimizing the credit risk.
5. Shipping costs
Shipping costs apply to orders placed in the Tandem online shop, which are to be borne by the customer. The amount of shipping costs depends on the respective destination country and can be found in the following listing. During the order process, the applicable shipping costs will be displayed and calculated.
Germany
Shipping 1-4 working days with DHL: 6€
Europe
Austria, Belgium, Czech Republic, Denmark, Luxembourg, Monaco, Netherlands, Poland, France, Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Rumania, Cyprus
Shipping 2-4 working days with DHL: 13,60€
Non-EU
Liechtenstein, Switzerland, United Kingdom
Shipping 2-7 working days with DHL: 22€
Non-EU
Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine
Shipping 2-7 working days with DHL: 20,90€
Non-EU
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Tunisia, Türkiye
Shipping 2-7 working days with DHL: 24,65€
Non-Eu
Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, China (People's Republic of), India, Indonesia, Japan, Canada, Qatar, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, USA, United Arab Emirates, Vietnam
Shipping 4-7 working days with DHL: 28,50€
Non-Eu
Rest of the world
Shipping 3-7 working days with DHL: 36,5€
6. Right of revocation and cancellation policy
6.1 If the customer has placed an order as a consumer, he or she has a statutory right of revocation. In accordance with applicable law, OBJECTSOBJECTS Mode GmbH advises customers as follows:
Cancellation policy
You are entitled to rescind this contract within fourteen (14) days without the need to state a reason. The revocation period equals 14 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post or an email). You may use the attached sample withdrawal form for this purpose, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising your right of withdrawal before the withdrawal period expires.
Sample Withdrawal Form
If you wish to withdraw from the contract, you can fill out this sample withdrawal form and return it to us:
• OBJECTSOBJECTS Mode GmbH
Winzerstraße 19
13593 Berlin
• Phone: +49 1753 4480 12
Email: info@tandemdesignstudio.com
Sample Withdrawal Form
I/we* hereby withdraw from the contract concluded by me/us* for the purchase of the following goods*/the provision of the following service*:
Ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notification is on paper):
Date: ..____
*Delete as appropriate
Consequences of revocation
If you revoke this agreement, we must refund to you all payments we have received from you, including shipment costs (save for additional costs associated with your choice of a shipment method other than the most affordable standard shipment method we proposed), without undue delay but in any case within 14 days from the day on which we received your notice concerning the rescission of the agreement in question. Such refund is effected using the same type of payment you used in the original transaction unless specifically agreed otherwise; under no circumstances will you be charged for fees on the basis of such refund. We may refuse to provide a refund until the goods were returned to us or you have furnished evidence to the effect that the goods were sent back, whichever occurs sooner. You must return or deliver the goods to us promptly but in any case within 14 days from the date on which you notify us of the rescission of the agreement in question, and such deadline is deemed to have been met so long as you dispatch the goods within the 14-day period. We bear the cost of return shipment in the European Union, and you must pay for any loss in value of the goods only if and to the extent that such loss is the result of the goods having been handled to a degree not justified by the need to check condition, quality and functionality.
6.2 OBJECTSOBJECTS Mode GmbH voluntarily offers you the following right of return, irrespective of the statutory regulation: Products purchased in the Tandem Online Shop can be returned to Tandem within 30 days of receipt of the goods.
6.3 The product must be returned in original packaging with hang tags and other labelling. We expect that you only test the product in accordance with the testing that you would have done if you had tried the product in a physical store. If the product has clearly been used or suffers from defects that may be due to your circumstances, we reserve the right to make a refund reduction corresponding to the condition of the product when the product is returned to us.
6.4 Please note that you should keep the receipt of the return shipment until the product is received and refunded by OBJECTSOBJECTS Mode GmbH as the risk of the product during the return lies with you.
6.5 Free returns are processed through the same shipping service provider used for the original delivery (usually DHL). We kindly ask that returns be made, where possible, from the same country to which the goods were originally delivered.
Damaged Goods
If your package is visibly damaged upon delivery, we ask that you refuse acceptance or accept it only with reservations. In such a case, please contact our customer service immediately by email at info@tandemdesignstudio.com with the subject “Damaged Goods” and your order number. Your statutory warranty rights remain unaffected.
7. Retention of title, set-off, right of retention
7.1 Until the goods are fully paid for, they remain the property of OBJECTSOBJECTS Mode GmbH.
7.2 The customer has a right of set-off only with respect to counter-claims that have been effectively established, are undisputed or have been recognized by OBJECTSOBJECTS Mode GmbH.
7.3 The customer may exercise a right of retention only if and to the extent that his or her claims against OBJECTSOBJECTS Mode GmbH and such claims as OBJECTSOBJECTS Mode GmbH may hold against the customer stem from the same contractual relationship.
8. Warranty
All deliveries as well as defects found on goods purchased are subject to statutory warranty rights. The limitation period for statutory warranty rights equals two (2) years and commences upon the goods’ delivery.
9. Privacy
The current Privacy Policy of OBJECTSOBJECTS Mode GmbH applies.
10. Choice of law and legal venue
10.1 All disputes arising from or in connection with the purchase agreement are exclusively subject to German law, to the exclusion of CISG. If the customer is a consumer, the laws of the Federal Republic of Germany apply only to the extent that they are not opposed by prevailing legal provisions, including but not limited to consumer-protection regulations.
10.2 Customers that are businesses or lack a general jurisdiction in Germany agree that Berlin will serve as the legal venue for any and all disputes arising from the agreements entered into with OBJECTSOBJECTS Mode GmbH.
10.3 We are neither obligated nor willing to participate in arbitration proceedings before a consumer conciliation board.
11. Copyright Use of Photos
All images and photographs used in the online shop are protected by copyright. Use without the express written permission of OBJECTSOBJECTS Mode GmbH is not permitted. In the event of a violation, we reserve the right to assert civil claims pursuant to §§ 97 ff. of the German Copyright Act (UrhG).